Customer support copilot
RAG-powered assistant that drafts responses using internal policies and prior tickets.
- Grounded citations + refusal modes
- Evaluation set from historical tickets
- Escalation + human-in-the-loop workflows
Work
Patterns we deliver (and how they create value)
Below are representative engagements. We can share deeper examples under NDA depending on your industry and constraints.
Document automation
Extract and normalize data from PDFs and emails for downstream systems.
- Schema-first extraction
- Confidence scoring + review queues
- Audit logging for compliance
AI platform foundations
Shared tooling for prompts, evals, and observability so multiple teams can ship.
- Prompt registry + versioning
- Cost and latency budgets
- Model/prompt monitoring
What you get
We optimize for durable artifacts you can use after the engagement ends.
Working software
Deployed pilot or production feature with monitoring, docs, and an on-call plan.
Repeatable playbooks
Evaluation, prompt hygiene, incident response, and governance templates.
Architecture decisions
ADR-style write-ups so future changes have clear rationale.
Team enablement
Workshops and pair-building so your team can own and extend the system.